Destiny Software Dispatch Video Post Check

Owned by Danny Jr.
Last updated: Jan 23, 2022 by Hu Sea
3 min read

Intro

Destiny Software is proud to introduce Dispatch video post check. This new feature will allow your dispatcher to video call any officer logged into Destiny Mobile directly from the Dispatch portal.

Twilio

We’ve decided to integrate with an existing and well-known video conferencing technology: Twilio.
What this means for you is simple: you do not pay Destiny anything for the ability to engage in video conferencing calls. Instead, you will need to create an account at Twilio, and you will pay Twilio for the time that your company spends making video calls.

The details in this article outlines everything you need to know to utilize this new service.

Obtaining Twilio Integration Details

To Add video post check to your account:

  1. Create a Twilio account: https://www.twilio.com/try-twilio

  2. Once the account is created, log in.

  3. Ensure that you are viewing the “Dashboard.”

  4. You will need to make note of two pieces of information on this page:

    1. ACCOUNT SID

    2. AUTH TOKEN

  5. Click “Settings” → “API Keys.”

  6. Click the “Create new API Key” link.

  7. Use any name you would like such as “Destiny” and leave key type as standard.

  8. Click the “Create API Key” button.

  9. You will need to make note of two pieces of information on this page:

    1. SID: This will be known as “API Key SID” for the rest of this document

    2. SECRET: This will be known as “API Key Secret” for the rest of this document

  10. Once the API is created the API Key SID and API Key Secret will be displayed, please copy both. Please make sure to copy both but especially the Secret as this is the only time it is displayed.

Adding Twilio Details to Destiny’s Admin portal

  1. Log into Destiny’s Admin Portal: http://enforce.adam602.com/admin

  2. Click “Manage” → “Company Information.”

  3. Scroll down to the section labeled “Twilio Video Conference Settings.”

  4. Enter the information from your Twilio account and click the “Save” button.

How to Use

As a Dispatcher:

  1. Login to the Destiny’s Dispatch portal: https://enforce.adam602.com/dispatch/

  2. Click on “Tracking” → “Unit Status.”

  3. Click the new camera Icon to the right of the online unit that you would like to video post check.

     

  4. A pop up will appear with your front facing camera stream and once the employee accepts the call, their camera stream will appear.

     

As an Employee:

  1. Log into Destiny Mobile.

  2. When a Dispatcher initiates a video post check, a pop up will display asking the employee if they would like to accept the video post check.

  3. Once you accept the video post check request, you will be able to see the Dispatcher and yourself in the video stream.