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You have a particularly sensitive customer, and you want to be sure that all reports sent are reviewed by a supervisor.
You have an officer whose grammar isn’t the best and you want to ensure that it’s proofread.
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In a nutshell, Report Review can be seen as a tollgate. Your officers compose their reports in iOS, Android, Windows, or Web Hybrid. When they Submit their reports, it’s held until it can be reviewed. Below is the lifecycle of a report with Report Review:
Officer composes and saves report
Officer submits report from the ‘Saved Reports’ section of the app
Administrator received a notification via email that a pending report requires attention
Administrator reviewed the reports, makes any needed corrections, and clicks on the ‘Finalize Report’ button
The final ‘Librarian’ report is created and emailed to the account associated with the report – with the corrections made by the administrator
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We allow you to make granular decisions on when report review should applied apply and to whom. All of the options expect you to already be logged into the Admin Portal to manage.
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