We have added a new feature to the Dispatch Portal which we believe should help Dispatchers choose which required information they would like to see regarding Dispatches. Read on for more about the new Dispatch feature, how it works, and information to understand how to utilize it.
Overview
Dispatch Portal: Column Selection was created to allow the Dispatcher the ability to choose which columns they would like to see when viewing the Active Calls list. It allows the Dispatcher the ability to choose specific columns to include or exclude. These selections are made per Dispatcher and will be that Dispatcher's default selections.
Column Selection
Key Features
Various Column Options
The main focus of this new feature is to allow your Dispatchers the convenience of choosing which columns they would like to see when they are reviewing active Dispatch calls. Prior to this update, Dispatchers were limited to columns that we assumed you would like to see. With this update, your Dispatchers will have some options in which columns they would like to see. Those options include:
ID
Displays the Dispatch Record ID
Call Type
Displays the Call Type that was assigned to the Dispatch Call
Address
Displays the Address assigned to the Dispatch Call
Units
Displays the Primary Handling Unit
Status
Displays the Dispatch Call’s current Status
Account
Displays the Dispatch Call’s assigned Account
Frequently asked questions (FAQ)
How do I use this new feature?
Log into the Dispatch Portal, select the Dispatch option from the main menu, and select the new Column option at the top of the Active Calls window.
Do I need to select these options everytime I log in?
No! These selections are saved to your username and will be selected by default the next time you log in as that same user.
Please create a support ticket in the Admin Portal if you have any questions.