Dispatch: Active Calls Update

Owned by Danny Jr.
Last updated: Apr 12, 2022
3 min read

We have added a couple of new features/enhancements to the Dispatch Portal which we believe should help Dispatchers choose which required information they would like to see regarding Dispatches, quickly determine priority, and provide a clearer view. Read on for more about the new Dispatch features, how they work, and information to understand how to utilize them.

Overview

Dispatch Portal: Active Calls Update was designed to provide the Dispatcher with a clearer view of the list of active calls. Dispatchers now can choose which columns they would like to see when viewing the Active Calls list which allows the Dispatcher the ability to choose specific columns to include or exclude. These selections are made per Dispatcher and will be that Dispatcher's default selections. We have also introduced icons for priority as well as a new menu for each specific call.

Column Selection

Priority Icons

Call Menu

Key Features

Various Column Options

The new Column Update allows your Dispatchers the convenience of choosing which columns they would like to see when they are reviewing active Dispatch calls. Before this update, Dispatchers were limited to columns that we assumed you would like to see. With this update, your Dispatchers will have some options in which columns they would like to see. Those options include:

  • ID

    • Displays the Dispatch Record ID

  • Call Type

    • Displays the Call Type that was assigned to the Dispatch Call

  • Address

    • Displays the Address assigned to the Dispatch Call

  • Units

    • Displays the Primary Handling Unit

  • Status

    • Displays the Dispatch Call’s current Status

  • Account

    • Displays the Dispatch Call’s assigned Account

Priority Icon Legend

Using the new Priority Icons, Dispatchers will quickly be able to distinguish which calls have higher or lower priority while still being able to manage all calls at once. Please refer to the image below as a legend of these new Icons.

Call Menu

Using the new Call menu, Dispatchers can quickly change priority on a call as well as edit or delete from one menu. We introduced this enhancement to again provide a clearer view for your Dispatcher.

Frequently asked questions (FAQ)

How do I use this new feature?

Log into the Dispatch Portal, select the Dispatch option from the main menu, and select the new Column option at the top of the Active Calls window.

Do I need to select these column options every time I log in?

No! These selections are saved to your username and will be selected by default the next time you log in as that same user.

Please create a support ticket in the Admin Portal if you have any questions.