Overview

Destiny Software provides state-of-the-art reporting software with tracking and other features to help you manage your security team.

This article was created as a starting point for new customers. The sooner you can use our software efficiently, the sooner it will pay for itself.

Assumptions

Before you can begin the onboarding process, you must obtain the following information from your Destiny account manager.

Your super admin username
Your super admin password
Your company ID, also known as "CID" throughout our documentation and applications.

Once you have this information, you can begin onboarding.

Reference: Accessing the Super Admin Portal

Frequently Asked Questions

Here are a list of things that you may find helpful to during your onboarding and setup process.

Creating Your First Admin User

In order to configure your Destiny account, you'll need to create an Admin user.

This article will help: Creating Your First Admin User

Creating Your First Account

If you've signed up with Destiny, you probably have at least one customer that you need to add into the system.

This article is a perfect starting place: Creating Your First Account

Creating Your First Employee

You'll need to create a new employee so that he or she can begin writing reports.

Check out Adding an Employee in the Admin Portal

Uploading Your Company Logo

You'll need to upload your company logo to have it displayed on all reports as well as our various portals.

Reference: How to Upload Company Logos in the SuperAdmin

Additional Services You May Be Interested In

Destiny also offers two other additional services that may be of interest to you:

Radio Communications:
PoC or Push To Talk over Cellular. This service is like having a radio repeater that works anyplace where there is Cell Service and can be used with walkie-talkies (handhelds), mobile car radios, or even by use of our apps for both Android and iPhone. Please ask your salesperson about ClearISA and special pricing for Destiny users: ClearISA.com

Dispatch and Monitoring:
Can't afford to have a full-time dispatcher? We have the perfect solution for you with our Dispatch Center, we can:

Monitor all of your radio traffic
Contact Law Enforcement as needed
Answer your service calls and dispatch officers to the proper locations
Verify that officers are on duty and on time whether it be by "GPS Clock In" via Destiny, Radio Check-in, or Phone Call
Administer the Destiny Scheduling Module to ensure that your employees are aware of their schedules
Perform hourly check-ins with officers to ensure they are safe, and alert for their duties
Monitor cameras at client locations and dispatch officers when something is observed on the property
Monitor officers when they are on a call, and make callbacks after a pre-determined amount of time for officer safety
Help officers with reports, or submit the reports for the officers
Attach images and/or video clips to reports that are observed from clients' cameras
Notify management when an issue occurs that requires upper-level decisions
Onboard new employees and help train them on how to use Destiny Software

Please ask your salesperson about our Dispatch Center Services and special pricing for Destiny users: Dispatch-Center.net

Need More Help?

If you need assistance beyond what's covered in our documentation, please reach out to your Destiny account manager and we'll help out in any way.

Support: support@destinypatrolsoftware.com or 888-342-4833

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