We have added a new feature to the Dispatch Portal that allows Dispatchers the ability to set alarms for each Dispatch to ensure Officer safety in the field. Read on for more about the new Dispatch feature, how it works, and information to understand how to utilize it.
Overview
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Dispatch Portal: Dispatch Call Timers were created to visually inform dispatchers of any Dispatches dispatches that have not been updated after a set time to ensure Officer safety. It allows the dispatcher the ability to set a specific amount of minutes after a Dispatch dispatch is created as well as be visually informed if that time is coming to an end as well as if it has expired. Updates to the dispatch whether from the Dispatcher or an officer in the field, reset this timerThe time is reset anytime the dispatcher, or the officer, makes changes to the dispatch record.
Key Features
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Dispatch Timeout Timer
Dispatchers can set a specific amount of minutes after a Dispatch is created as well as be visually informed if that time is coming to an end as well as if it has expired.
Warning Colors
With easy to identify Colored boxes, your dispatchers will always know which Dispatches dispatches they need to prioritize. We anticipate dispatchers who use this feature will be able to identify which officers need assistance whether the officer is in need of backup or having trouble completing the Dispatchdispatch.
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Dispatches will change to yellow when 1 minute remains on the timer and red when the timer has expired. |
Frequently asked questions (FAQ)
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How do I access this new feature? Log into the Dispatch Portal and select the Dispatches option. To set the Timer simply create a new Dispatch and add number of minutes to the new Timeout Timer field. Will the timer reset when an officer updates the Dispatch? Yes! the timer will reset whether an Officer or the Dispatcher updates the Dispatch. To clear the timer completely, simply remove the number of minutes from the new TimeoutTimer field in the Dispatch. |
Please create a support ticket in the Admin Portal if you have any questions.